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41.Empowering the Future of Work: Navigating the Shift with Sagar Khatri and Multiplier

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Podcast with Sagar from Multiplier Part 2



Podcast with Sagar from Multiplier Part 2


Step into the future with Sagar Khatri, CEO ofMultiplier, as he reveals the seismic shift happening in the world of work.
Discover how power has shifted to the hands of talent in a remote working era
and how organizations are racing to adapt. Learn about the game-changing tool
that revolutionizes hiring globally in mere seconds. Lastly, hear a bold vision
where AI not only transforms business efficiency but also empowers humans to
upskill and thrive in new roles. Curious? Tune in to this illuminating podcast!
Sagar Khatri, CEO of Multiplier, discusses the critical role of agility,
data-centric approach, and continuous evolution in digital transformation. He
emphasizes that today's talent has the upper hand, choosing companies that
allow flexible work options. Multiplier aids in this shift by streamlining
global hiring, generating compliant contracts in seconds, and thus speeding up
the recruitment process. Khatri also explores the role of AI in digital
transformation, improving efficiency and freeing up human effort for more
creative tasks. Lastly, he envisions AI will upskill employees rather than
replacing them, enhancing their ability to adapt to new roles.

[00:00:00] Andrew Liew Weida: hi, everyone. Welcome tothe AI of mankind show where I share anything interesting about mankind. I'm
your host for this season. My name is Andrew Liew. I work across four
Continents and 12 international cities. Also, I work in tech startups across a
range of roles from selling products, making customer happy, figuring out fundraising,
making finance tick, building teams and developing sticky product. Apart from
building startups. I've also worked in fortune 500 companies as a chief data
scientist or technologist or people leader. You can call me Jack of all trades
or master of learning. I hope to make this podcast show [00:01:00] a great learning experience for us In each season,there is a series of interesting things where invite guests to share their
views about their life and interests.

[00:01:09] Andrew Liew Weida: Now let the show begin.

[00:01:26] Andrew Liew : In our previous episode, wehad the pleasure of diving deep with Sagar Khatri, CEO of Multiplier, as he
unraveled the intricacies of the platform that is leading a revolution in
global hiring. We discussed the challenges of international expansion and how
COVID-19 has paved the way for an unprecedented shift towards remote and global
work. With Sagar, we explored how Multiplier simplifies this journey,
empowering companies to hire top talent from over 150 countries seamlessly. If
you haven't listened to this insightful conversation, we highly recommend you

[00:01:55] Andrew Liew : This episode continues withthe second part of our intriguing dialogue with Sagar. We will [00:02:00] journey into the future of work anddiscover the seismic shift happening in our world today. We'll learn how power
dynamics have evolved in favor of talent in the era of remote work, and how
organizations are racing to keep pace. Sagar will share insights on the
game-changing tool that is revolutionizing hiring on a global scale. We'll also
hear about a bold vision where AI doesn't just transform business efficiency
but also empowers humans to upskill and flourish in new roles. So, let's
continue on this enlightening journey.

[00:02:25] Andrew Liew Weida: So now comes to theinteresting question . So let's say if C suite leaders, whether it's startups
or big companies trying to be like a startup. What do they need to take note
when they do digital transformation and along this digital transformation, how
do they use multiplier or how do they get buys in for multiplier?

[00:02:44] Sagar Khatri: I think there are three mostimportant things that any leader today needs to take care of. Whenever they
talk about digital transformation. To have a sustainable and the a high
velocity digital transformation, one must be agile, one must be [00:03:00] data driven or data centric, and one mustbe continuously and constantly evolving and have the capability to build that.
Now, to build all of that, the organizations and governments around the world
needs to have a digital transformation imperative like never before. And many
of there are already accepting their plan for a digital first work from
anywhere environment. And we are living in a talent deficit world today's
talent has the choice. One needs to realize that big companies CSuite needs to
realize that we are living in a world where the balance of power is really in
the talent's hand other than the employer's hand. So whenever an employee decides
to work for an organization, he or she has a choice whether to work for an
organization, which really forces you to come to office. Or you decide to work
for an organization who can let you work from the comfort of your house And
your productivity is also high and in that setting You can really go for the
company which pays you the best for the skill set that you're offering like to
give you an example If I use if [00:04:00] Iwas an investment banker even now I would sit perhaps in India or in a Singapore
setting and work for a bank in America because that's how we can get the most
and increase my utilization. What's important is becoming a change ready
organization goes far beyond being able to deploy a new tool or a process. It
means building a culture. It means building a communication structure that is
ready, willing, and able to adapt to any change. I think the values are very
important. I think one needs to realize that one, a company needs to, CSuite
needs to build the right values. I'll give you an example at Multiplier, our
values are trust, transparency, and thoroughness. We really like to hire people
who have done that who have been there and done that before, who are extremely
smart and let them lead with autonomy, trust, transparency, and thoroughness.

[00:04:43] Andrew Liew Weida: Cool. I'm just thinking outloud here, one of the ideas that as you're talking about like enabling company
to move fast and go to market and it's now a talent economy where getting
talent is itself is a pain. I can empathize with that. And companies are
actually [00:05:00] finding very hard to findtalent and when they even find talent whether it's through headhunter or
whether it's through social media channels like linkedin they have to go
through a couple of rounds and once the couple of rounds is being done you'll
be surprised that it takes like another two, three weeks to come out with the
employment contract to make sure the employment contract is compliance to the
local law. And then by then the talent say, I'm sorry, I'm moving to join
another company or company B. So with multiplayer, perhaps, like you say, it
could be only three days just to ensure a job contract to the talent that I
want to hire. Immediately the talent will be like, wow, how do you guys do it?
How do multiplayer comes in? What are your thoughts on that?

[00:05:36] Sagar Khatri: Absolutely. And we have some ofthe biggest enterprise customers in the world today we have customers across 30
35 countries. I think what we have seen is... People when we show them the
product where we can create an employment contract which is compliant , in the
market in 30 seconds, people really feel surprised. People really feel
mesmerized. And that's why multiplier plays an important role. And CSuite need
to take a notice of [00:06:00] that becauseback in the day, roll back 5 10 years, when there was no LinkedIn, there was no
way to find a talent, let's say, in Indonesia or Vietnam or Japan. But in
today's world, because of the Internet, because of LinkedIn and remote working
and hiring tools, The ability to hire setting in any geography is easy, you can
hire, but what you need to really focus on is moving extremely fast. At
Multiplier, if we like somebody, we would proceed within a few hours to offer
because we know how fierce the competition is out there and that's where
Multiplier really plays a role for enterprise and then mid market customers
where, you know, once you identify the talent exactly. You have the payroll
solution at your hand so that you can move with the offer really fast. Our
platform generates the offer letter, employment contract, insurance, all in 30

[00:06:49] Sagar Khatri: I think that's where we arereally creating a difference, Andrew.

[00:06:51] Andrew Liew Weida: Cool. Now coming back tothe next interesting question, Sagar. So where do you see AI or artificial
intelligence in the process of digital [00:07:00]transformation?

[00:07:00] Sagar Khatri: If you think about the entirejourney of digital transformation it's one of the most critical drivers on how
companies will continue to deliver value to their customers, in this extremely
competitive and ever changing business environment. Now, AI is at the center of
this. If you talk about achieving automated processes. If you talk about
automating our daily mundane tasks, ensuring better efficiency. If you can
really achieve smarter business processes with AI, human effort can actually be
invested in solving a more creative problem. If you just talk about us we let
businesses focus on hiring the right talent across the globe. And there are
solutions out there who can help using AI, come up with the. Right candidate
profile. And at some point when we are big enough, we would also have enough
data to understand what our clients are really looking for and we can help them
understand which countries have what kind of talent . Another interesting
example is you know, the AI enabled talent marketplaces that can really offer
real time insights on the demand and supply of skills. Andrew, I think I would
really like [00:08:00] people to focus on onepoint that in the future the focus would shift away from an employee to a
skill, and you would figure out AI would replace some skills. AI won't be a
substitute for some skills. From a, from an individual perspective, you should
start building on skills which is complimentary and AI can really help you
grow. So these are some of the areas that we see a lot of innovation happening
as far as AI is concerned.

[00:08:23] Andrew Liew Weida: Saga, thanks for sharingout the vision of where multiplier can be heading to really unlock human
capital purpose at work. When you allow companies to take care of all their
employment payroll and compliance aspect of hiring and eventually With all
these data, you might be able to use, artificial intelligence to help your
clients figure out where the talents and where their skills are? Immediately
Provide a real time a recommendation to hire this guy. It's 20 days of work,
but maybe $50, 000. You're at the first 95 percentile to hiring this guy. And
if you do it within these 30 days, you'll get this guy for cheap. This is a
very [00:09:00] fantastic vision . I used to beone of the consultants at Korn Ferry or Hay Group and , they have vision has
always been in this space for the last 60 years when the founder Edward Hay
came in he was interesting story also, by the way, he was in the military and
he built these data statistics to try to help Companies eventually find the
right talent but somewhere along the way as the organization grows bigger the
company become more consulting services like than a technology driven so I can
see that you are really trying to not just disrupt the billion AI, human
capital, intelligence, consulting space, but you're transforming like 400 billion
worth of impact because that's what the Hey Group, Korn Ferry, Mercer,
Consulting, Aon Tower Watson, that's what they have always been trying to do.

[00:09:49] Sagar Khatri: That's a very interesting point,Andrew. And my co founder Amrit Amritpal Singh. He also comes from Korn Ferry.
And when I met him and I tried to convince him to join [00:10:00]Multiplier, he was sold on the vision very quickly because he has seen this pain
working for Korn Ferry where they launched a report on talent deficit which

[00:10:09] Sagar Khatri: By 2030, there will be a talentdeficit of 70 to 80 million skilled talent across this few markets. And once if
you think about really what's happening in the world, take a market like
Singapore or US or Japan these countries will have massive talent deficit. I
think every with America first approach of growing nationalization, the
immigration has reduced. So you don't have talent. You're not letting the
talent come in. And with the proliferation of remote working groups, people can
work out of anywhere with a laptop. So this has really created an environment
where the teams will go global And people will have no choice, but to adopt to
increasing digitization and aI based solution.

[00:10:47] Andrew Liew Weida: Yeah, so I definitely seethis vision now coming back to the interesting question is like What do you
think about the impact of AI development on the future of work?

[00:10:55] Sagar Khatri: I think it's a very deepquestion. I would say like from IT [00:11:00]From security to automation, to healthcare, to social media and training AI
will be imperative for future businesses. This technology has impacted almost
every major sector. Automated cars are now being tested on a larger scale. In
some organizations, robots have replaced human capital to handle mundane tasks.
Drug discovery and manufacturer streamlining is also now handled by AI. So what
will happen is in the future of work, we'll see virtual tutors will also be now
available easily, and media corporations are relying on AI to access complex
financial reports. And even some of the startups to do is, they're trying to
replace anchors also via AI. So the robots will read the news as well. So these
examples are a testimony to the abilities of AI and what we have only scratched
the surface so far. And if I have to offer a slightly different perspective, I
would say AI will also motivate companies to upskill their employees to meet
the future demand, because if it's a mundane task, I'm very sure I will get
automated. As a result, Andrew, I would say people will have a larger skill set
and enhanced ability to adopt to newer roles. There's always a talk [00:12:00] about AI replacing people. I do notbelieve in that. I believe in AI replacing some mundane skill set, but at the
same time, AI will help upskill people. So that they can earn better livelihood
for themselves.

[00:12:11] Andrew Liew Weida: Yeah Sagar, I'm definitelyaligned with you along that thought in that the school of thought whereby, you
know, artificial intelligence will replace a lot of repetitive tasks that's
very low value over time, and it frees up creativity and innovation so that
companies and talents can really do more interesting stuff and to tackle the
more hard problems like the problems of climate change, the problem of
sustainability, the problem of poverty, and this requires a lot more complexity
than the repetitive stuff that is holding people back and AI scientist or a
leader always been trying to reduce the number of repetitive tasks, especially
in human resource, where hiring people, recruiting people is actually a lot of
repetitive workflow and now, interestingly, over time, as we start freeing [00:13:00] up all this space is one of theinteresting question is that how do we enable these human resource people that
is in all these organizations, subsidiaries, or as a big company to learn
something to empower let's say a cabin crew to be able to use an augmented reality
glass to serve his customer on an airline, or even for a banker to use a tablet
using AI to tell a the small medium enterprise. What is the banking loan to
borrow. All these are using the virtual assistant or the virtual bot using
artificial intelligence now.

[00:13:29] Andrew Liew : Hi everyone, thank you forstaying with us for this episode. We've just completed part 2 of our in-depth
conversation with Sagar Khatri, CEO of Multiplier. In the last segment, we
delved into the profound transformations in the world of work, explored how
power dynamics are shifting in favor of global talent, and touched upon the
impact of AI in revolutionizing business efficiency and empowering humans to
acquire new skills.

[00:13:51] Andrew Liew : As we transition to part 3,we'll be accompanying Sagar further down this fascinating path. He'll offer us
a peek into a future where education aligns more [00:14:00]closely with actual job skills rather than broad subjects. We'll discuss how
digitalization is drastically altering job markets and changing our approach to
learning and professional development. We'll also discover why successful
companies prioritize both customer and employee centricity and learn how
platforms like Slack are revolutionizing communication within the corporate

[00:14:19] Andrew Liew : This is more than just aconversation - it's a glimpse into the future of work! So, ensure you tune in
for this next episode. We're excited to continue this journey with you.

[00:14:28] Andrew Liew Weida: 

[00:14:28] Andrew Liew Weida: Hi guys. Thanks forlistening to this podcast. If this is the first time you are tuning in.
Remember to subscribe to this show. If you have subscribed to this show and
love this. Please share it with your friends, family, and acquaintances. See
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